Practice · Microsoft

Microsoft Dynamics 365 consulting

Implementation, integration, migration and support across Dynamics 365 Finance and Operations, Customer Engagement and Business Central. Coder Trove has delivered Microsoft ERP and CRM programmes for Australian and international organisations since the Dynamics AX era.

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The practice

Functional and technical, under one roof.

Our Microsoft practice covers the full Dynamics 365 programme lifecycle: solution design, configuration and development, data migration, integration, testing, cutover and post go-live support. It is staffed by functional consultants across finance, supply chain and customer engagement, technical consultants working in X++ and Dataverse, and solution architects who have carried programmes from requirements to production.

The practice delivers directly to clients and behind Microsoft consulting partners under white-label arrangements. Engagements range from a single embedded consultant inside a client programme to full implementation teams with fixed scope and price.

What we deliver

Six lines of work.

ERP

Finance and Operations

Implementation and extension of Dynamics 365 Finance and Operations for multi-entity organisations: general ledger, accounts payable and receivable, procurement, inventory, manufacturing and project accounting. Technical work is delivered as extensions rather than overlayering, with build and release pipelines around every environment.

Most F&O programmes are decided in data migration, months before UAT. Migration rehearsal starts early in our programmes, and every cutover run is measured against the last.

CRM

Customer Engagement

Sales, Customer Service, Field Service and Customer Insights, implemented standalone or alongside Finance and Operations. Configuration is preferred over code; where development is needed, it is built as Dataverse solutions that survive vendor updates.

CE programmes include data model design, migration from legacy CRM systems, and the security and governance work that determines whether adoption holds after go-live.

ERP · MID-MARKET

Business Central

Business Central implementation and support for mid-sized organisations: finance, inventory, projects and reporting, with migration from NAV, GP and legacy accounting systems. Business Central suits organisations that need enterprise discipline without Finance and Operations scale, and the choice between the two is a decision we help clients make on process complexity rather than headcount.

PLATFORM

Integration and reporting

Dynamics 365 earns its keep when it is connected: dual-write between Finance and Operations and Customer Engagement, integration with payroll, banking, ecommerce and warehouse systems through Azure Integration Services, and event-driven patterns where volumes demand them. Integrations are built as versioned, monitored components rather than point-to-point scripts.

Reporting spans financial reporting inside D365 and Power BI models over Dataverse and the lakehouse, built with our Power Platform practice.

AI

Copilot and AI in Dynamics 365

Copilot enablement across F&O and CE, configured against real security roles so users see only what they should. Where standard Copilot ends, our AI practice builds agents and automation grounded in Dataverse: document processing, case summarisation and forecasting that runs on the organisation's own data.

The starting point is always data quality. AI on top of an untidy Dataverse produces confident answers to the wrong question.

MIGRATION

AX 2012 to Dynamics 365

For estates still on Dynamics AX 2012, now past end of support, the practice runs the migration path in full: codebase assessment, code upgrade, customisations rebuilt as extensions, data upgrade, and rehearsed cutover under DevOps pipelines. Delivered for multinational organisations, directly and behind consulting partners.

The approach is documented in our practical migration guide.

Delivery

How programmes run.

Environments and pipelines

Every programme runs on a defined environment strategy with automated build and release pipelines. Code moves through development, test and production the same way every time, so a cutover rehearsal in month three tells you something true about go-live in month nine. One Version updates are absorbed on a regression cadence rather than discovered in production.

Data migration as the critical path

Data migration is treated as the critical path from the first week, not a task for the final quarter. Extract, transform and load routines are built early, run repeatedly, and measured on error rates and runtime, so the final cutover is the best-rehearsed activity in the programme rather than the least.

After go-live

The practice supports live environments beyond hypercare: One Version update management, regression testing, environment administration, integration monitoring and an enhancement backlog run to agreed response times. Most support arrangements follow an implementation, and several have run for years.

Case study

AX 2012 to D365 Finance and Operations

A multinational life sciences estate moved from AX 2012 to Dynamics 365 Finance and Operations, delivered behind a consulting partner with X++ developers and an on-site functional lead.

READ THE CASE STUDY →

Common questions

Dynamics 365, answered plainly.

How long does a Dynamics 365 implementation take?
It depends on scope. A single-entity Business Central implementation can go live in a few months. A multi-entity Finance and Operations programme with manufacturing and integrations typically runs nine to eighteen months. The variables that move the date most are data migration complexity, the number of legal entities, integration count and the organisation's capacity to absorb change. We plan programmes around rehearsed cutovers, which makes the go-live date evidence-based rather than aspirational.
Should we choose Finance and Operations or Business Central?
Business Central suits mid-sized organisations with conventional finance, inventory and project needs. Finance and Operations suits complex multi-entity structures, manufacturing, advanced supply chain and high transaction volumes. Licensing and implementation costs differ substantially between the two, and the right choice follows from process complexity rather than company size. We advise on this before any implementation commitment, and our selection guide covers the decision in detail.
Can Dynamics 365 integrate with the systems we already run?
Yes, and integration design usually decides how well the platform performs in practice. Common patterns include dual-write between Finance and Operations and Customer Engagement, Azure Integration Services for payroll, banking and ecommerce connections, and event-driven messaging where transaction volumes are high. We build integrations as versioned, monitored components with defined ownership, so failures surface in monitoring rather than in month-end.
What does Copilot actually add, and what does it need?
Copilot is useful for summarisation, drafting and guided queries inside F&O and CE, and it respects the security roles it is given. What it needs is a tidy Dataverse: reliable master data, consistent security configuration and governed environments. Organisations that invest there first get value from Copilot quickly; organisations that skip it get fluent answers built on bad data. For requirements beyond standard Copilot, we build custom agents grounded in the organisation's own systems.
Can you work alongside our existing partner or in-house team?
Yes. Embedded consultants join client or partner teams to cover a specific capability, such as X++ development or an F&O functional area. We also deliver complete workstreams behind Microsoft consulting partners under NDA, working to the partner's methodology and brand. Details are on the partner augmentation page.
We are still on AX 2012. What are our options?
Extended support for Dynamics AX 2012 R3 ended in 2023, which means no security patches and growing compliance exposure. The realistic paths are a code and data upgrade to Dynamics 365 Finance and Operations, or a reimplementation, and the right one depends on how much of the customisation layer still matches the business. Our migration guide covers the decision in detail.
What does support look like after go-live?
Ongoing arrangements cover One Version update management, regression testing, environment administration, integration monitoring and an enhancement backlog, with agreed response times. Support can be delivered from Australia, from our Vietnam delivery centre, or both, depending on coverage and budget requirements.

Start here

Tell us where your programme stands.

An upcoming implementation, an integration that will not hold, an AX estate past end of support, or a live environment that needs support. A consultant who has done comparable work replies within one business day.

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