Privacy Policy.

Who we are

This policy is issued by Coder Trove Pty Ltd (ABN 87 138 515 821) of Level 2, 37 Darlinghurst Road, Potts Point NSW 2011, Australia. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where we handle the personal data of individuals in the European Economic Area or the United Kingdom, we do so consistently with the GDPR and UK GDPR respectively.

The information we collect

When you contact us through this website, we collect the information you provide: your name, company, email address, the service area you select and your message. When you book a meeting through a calendar on this site, we collect the details you enter in the booking form. When you correspond with us by email or phone, we hold that correspondence. When you apply for a role with us, we collect the information in your application.

Because we sell to businesses, we also collect business contact information (names, roles, work email addresses and company details) from publicly available sources and reputable business data providers, where the person's role is relevant to the services we offer.

When you visit this site, we and the analytics and advertising services we use collect technical and usage information, including IP address, browser and device type, approximate location, the pages you view, how you arrived and whether you contact us. This is collected through cookies and similar technologies, described in our Cookie Policy.

How we use it

We use personal information to respond to enquiries, to provide and administer our consulting services, to assess job applications, to maintain the security of our systems, and to meet legal and accounting obligations.

We use business contact information to tell people about services relevant to their role, including by email and other business-to-business outreach. We do this consistently with the Spam Act 2003 (Cth) and, for EEA and UK contacts, on the basis of our legitimate interest in business-to-business marketing. Every commercial message we send identifies us and carries a working unsubscribe, and we honour opt-outs promptly and permanently. We do not sell personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects.

Website analytics and advertising

We use Google Analytics and Hotjar to understand how this site is used, and Google Ads to advertise our services. Google Ads measures whether people who click our ads go on to contact us, and may show our ads to people who have previously visited this site as they browse other websites and Google services (remarketing). Where you submit your email address through a form on this site, a hashed (one-way encrypted) version of it may be shared with Google to attribute your enquiry to an ad click; Google does not receive the contents of your enquiry.

You can opt out of personalised advertising from Google at adssettings.google.com, and out of Google Analytics with Google's opt-out browser add-on. Our Cookie Policy lists the other choices available.

Who we share it with

We share personal information only with the service providers who help us operate: our website hosting and content delivery platform, the form-processing service that delivers contact form submissions to our inbox, our meeting scheduling and customer relationship platform (HubSpot), our analytics and advertising providers (Google and Hotjar), our email and outreach platforms, business data providers, and professional advisers where required. Some of these providers store information outside Australia, including in the United States. Each is engaged on terms that limit what they may do with the information.

Coder Trove operates a delivery centre in Vietnam. Where personal information held in connection with a client engagement needs to be accessed by our delivery personnel there, that access occurs under the same confidentiality obligations that bind our Australian staff, and we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles. We may also disclose information where the law requires it.

Security and retention

We protect personal information with technical and organisational measures appropriate to a firm whose practice includes cyber security: access controls, encryption in transit, and restriction of access to those who need it. No transmission or storage method is completely secure, and we do not represent otherwise. We retain personal information only as long as it is needed for the purpose it was collected, or as the law requires, and then delete or de-identify it. Website analytics data is retained for 14 months.

Your rights

You may request access to the personal information we hold about you and ask us to correct it. You may opt out of our communications at any time, using the unsubscribe in any message or by contacting us directly. If you are in the EEA or the UK, you also have rights to erasure, restriction, portability and objection under the GDPR or UK GDPR, and the right to withdraw any consent you have given. We respond to requests within a reasonable period, and within any period the applicable law sets.

If you believe we have mishandled your personal information, contact us first and we will investigate. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact and changes

Privacy questions and requests can be made through our contact page, by email to , or by post to the address above. We update this policy when our practices change; the date at the top reflects the current version.